Troubleshooting Hubitat Z-Wave Pairing Issues

The best advice I can give is to watch this video.

If you’re looking for a checklist of things to try without watching the video, here you go:

  1. Check for device specific instructions on the Hubitat List of Compatible Devices page (
  2. Make sure you perform a Device Exclusion – this is important each time you try to pair a new device or a device that has been paired before. This solves the problem 90% of the time.
  3. Repeaters and Range Extenders are no help for exclusion. You may need to bring the device close to the hub to exclude. Instructions are in the video.
  4. Make sure you have hard-wired Z-Wave Plus devices near the hub. The best option is to have an Aeotec Range Extender 6 within 3-6 feet of the Hubitat for optimal performance.
  5. More detailed instructions for solving issues are in the video.


is Automating Z-wave & Zigbee, the Smart Home Basics